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Frequently Asked Questions
Frequently Asked Questions
A little clarity before you take the next step.
Finding a counselor can bring up plenty of unknowns. Learn about our services, what sessions are like, and how we welcome you into a space where you can show up as you are.
Getting Started
Connect with us by phone or online to request an appointment. Once scheduled, you’ll receive a secure link with your intake paperwork and consent forms to complete before your 90-minute Comprehensive Assessment with La Tanya D. Walker. All required forms must be completed within 48 hours to hold your appointment. If they are not completed within that timeframe, the appointment will be canceled. During the assessment, we’ll take time to understand your concerns, history, goals, and preferences for care.
Concierge Care Therapy
Your first appointment will be a Comprehensive Intake Assessment. The Comprehensive Assessment is a 90-minute initial session designed to gain a clear, in-depth understanding of your mental, emotional, and life context. During this initial session, we will gather information about your history, current concerns, and the factors that may be affecting your emotional and mental well-beingPlease note that treatment typically does not begin during this first visit. The purpose of the assessment is to give us the time and context needed to understand your story, clarify your needs, and determine the most appropriate path for care.As with any healthcare visit, all required paperwork must be completed before your appointment. .
Yes. You are not required to join The Healing Well to receive services. Individual therapy sessions are available on a pay-as-you-go basis, based on availability.However, The Healing Well is designed for clients who want a more consistent and structured approach to care. Membership provides greater continuity and supports deeper, ongoing therapeutic work.
Rates & Insurance
Authentic Perspectives Counseling is a private pay, out-of-network practice. We do not bill insurance directly. Clients who have out-of-network mental health benefits may still be able to use their insurance. We partner with Thrizer, a secure platform that helps eligible clients submit claims for possible reimbursement, making the process easier and more streamlined. Superbills are also available upon request.You may also contact your insurance provider to understand your deductible, coinsurance, and out-of-network coverage.Many clients value working with a therapist without third-party limitations or interference.Benefits of Private PayFreedom to Choose Your ProviderYou are not restricted to insurance panels and can work with a counselor aligned with your goals and values. Enhanced PrivacyInsurance companies often require diagnoses, treatment details, and progress reports. Private pay keeps your care more confidential. No Session CapsInsurance plans commonly limit the number or frequency of sessions. Private pay allows therapy to continue based on your needs, not insurance rules. Greater Control Over CareInsurance may dictate type, length, and frequency of services. Private pay gives you and your therapist control over your treatment plan. Flexible FrequencyMany clients benefit from more than one session per week, especially early on. Private pay allows for increased support when needed and available. Diagnosis RequirementsInsurance requires a mental health diagnosis for reimbursement. Private pay allows us to focus on your needs without pressure to assign a label solely for billing purposes.
Comprehensive Intake & Assessment: $299/session (90 mins) required for all new patientsIndividual Therapy Sessions: Pay-As-You-Go: $150/session* (45 min) Extended Individual Therapy session– $187.50/session* (60 mins)Concierge Care Membership (annual membership required)$99/session* through December 31, 2016Sessions vary per plan, 50 mins, includes member benefits Online Group Therapy $45-$75 based on the type of group Rates are reviewed periodically and are subject to change. Advance notice will be provided before future rate changes.
Authentic Perspectives Counseling & Wellness Center is a private pay practice and is considered Out of Network (OON) with most insurance providers.We currently accept:Cash Payments (via Zelle or CashApp)Credit & Debit Cards paid through Stripe (including HSA/FSA cards)Foundation Vouchers – Accepted from organizations such as The Loveland Foundation. Clients using Foundation vouchers are require to pay the balance of clinicians sessions fees. (i.e., Foundation Voucher $120, Clinician fees $130*, client will pay $10 per session) Clients with out-of-network benefits may use Thrizer to assist with reimbursement. Check your co-pay below using our benefit checker Use our instant benefit checker to confirm eligibility and co-pay. For additional questions, call us at 407.536.8670 or email us at hello@authenticperspectivescc.com
Yes. A limited number of reduced-rate sessions are available per year. If you qualify, you may receive therapy at a significantly discounted rate, typically ranging from $70 per session.We also offer quality care for high-performing women ages 22-34, through Bloom & Become Therapy Access. Schedule a free consultation to learn more.Please note: Authentic Perspectives Counseling & Wellness Center is not affiliated with Open Path. Reduced-rate availability is limited and offered on a first-come, first-served basis. Proof of hardship may be required.
For business purposes outlined in your intake paperwork, a valid credit card must be kept securely on file throughout the duration of services. This policy ensures timely and consistent payment for sessions, cancellations, and any agreed-upon services rendered.
Your information is stored in a secure, HIPAA-compliant system that protects your confidentiality and meets the highest industry standards for data security. Your card will only be charged in accordance with the financial terms outlined in your consent forms.
After discharge, and once your account is in good standing with no outstanding balances, your card information will be removed from our system.
If your card is declined for any reason, you will have 48 hours to update your payment method. If no valid card is provided within that time frame, your account may be suspended or closed until payment is resolved.
Yes, if you are a self-pay or private pay client, payment for the full intake session is required in advance. The comprehensive assessment rate is $299, for a 90-minute session unless you’ve been approved for a reduced fee. In that case, you’ll be required to pay the agreed-upon rate. The client is also responsible for a $100 one-time administrative fee, which will be deducted from first session should client join membership within 30-days of comprehensive assessment.
Your appointment will not be approved until payment has cleared. This process may take anywhere from a few minutes to a few hours. If payment is declined, you will be notified via email and given 24 hours to update your payment method. If not resolved within that time, your file may be closed.
If you are using insurance, you will not be required to pay in advance; however, any applicable co-payments or fees will be shared with you before your first appointment and must be agreed to in writing.
Yes. Typically, you would need to call your insurance company to verify your benefits, submit your superbills through complicated insurance portals, and then wait for a check in the mail.With Thrizer, you can instantly verify your benefits through our portal, upload your superbills, and receive reimbursements directly to your bank account. We handle the rest.Insurance is not accepted with our Concierge Care Therapy Membership
Location & Telehealth

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